The wife and I got our notice that we need to get our plates renewed and Illinois has a system in place that isn’t worth getting into here but our plates that we just recently received will expire 12/31/10.
Ok, no problem right? Look up our EPA website for the two local emission stations in our area and…. oh, they closed them… ok how about Schaumburg, that will work. I call the number on the website and push the option for customer service only to be dumped into another IVR, so I listen to the long IVR and push the option for customer service, again. I get dumped into yet another IVR, good grief only a Government agency can create something so convoluted as this! I recognize the system, VTech computers used a similar tactic back in the early ‘90’s to make it more difficult to get to an actual person. I have now been dumped into 6 IVR’s, this final one says for website information press 1, for customer service press 3, this is a tactic to get you to press 2 which hangs up forcing you to go through the entire process again (don’t ask me how I know).
I press 3 and 5 minutes later a lady answers and I ask her if the Schaumburg facility can handle a 36ft RV, she tells me no. I ask her which one can, she tells me…… SCHAUMBURG…. now I’m confused… She then tells me there are two, ok cool, then she tells me one is full service the other is just testing and the website says so. So while on the phone I check and agree but how does this tell me which one can test an RV? Her response, the full service one of course, uh ok, so testing means no RV’s then? Yep…. Couldn’t they post information to help RV owners?
So, if you live in the Northwest Suburbs of Chicago then this facility can handle RV’s with no appointment. If this saves just one person from going through IVR hell it was worth blogging about.
1675 Mitchell Blvd.
Schaumburg, IL 60193