It cost is plenty to get the black and gray tank valves replaced, the leveling jacks pump replaced, fancy schmancy fluid added to make the hydraulic system stronger (why isn't it used by the factory?) and the black and gray tanks have new seals to prevent leaks, also the electronics for the power loss were worked on. We still need the main cabin AC unit replaced but I'm going to do that myself.
We paid the $2,800 repair bill, I argued, I fought to get it lowered but in the end the bill could have been higher. My new service writer worked with me and did a 1,000 times better job than the previous guy. We spent Thursday night in the rig and heard no pops from the leveling system, a FIRST since we bought the rig in July of 2013.
The RV was delivered on time, it leveled itself perfectly, by the way, Leibert blames the driveway at the campground for the hydraulic problems! Anyway, after spending the weekend in the rig, filling the black and gray tanks we can report no leaks! Also, the tank drain valves operate easily now, when new they didn't work this well.
I left the tanks as full as possible for the week, when we get there next weekend I'll fill them up more Friday night and Saturday morning I'll check them again and we'll see how it goes then.
This was the first time since we bought the Montana 3725RL in July of 2013 that we had a weekend without issues! It felt good just locking it up for the week, so this is what it feels like! :)
We'll see how it goes next weekend!
Sunday, April 17, 2016
Friday, April 8, 2016
RV Update Number 2
I've been trying to reach Leibert and Dometic, no joy... we have gone ahead with the repairs, what choice do we have right? The jacks have to function properly as do the tank valves so we are having them all repaired. In the end, I am going to be having a meeting with the dealer asking and if needed demanding an explanation on how they could give a clean bill of health and then suddenly, after spending $500.00 on repairs we have another $3,500.00 before it's actually.....fixed or their version of fixed.
I'm going to walk back my comment about possibly giving up the RV lifestyle, we simply can't, we enjoy it too much! I work a pretty stressful job, I love the job, but there is a lot of stress. Being able to unwind at the campground really helps me, but having to fix the fix, for somebody with OCD and being a perfectionist, not getting even half assed repair's done is mindbogglingly frustrating because I know if I did that repair for somebody I could put my name on it, I would OWN it and be proud of it because I can guaranfriggintee it would be done right, I believe in a handshake being my bond and my work a contract that it will be as good as new or better.
We tentatively have next Friday as delivery day and our hopes are that the dealer will come through.
Wednesday, April 6, 2016
Well it's been a while, a few quick personal updates and an RV update. Last year I had two surgeries, one on my back for melanoma and one on my nose for basal carcinoma. Work is going well, keeping me busy which is good!
We dropped off the RV last October 15th for the following repairs, continued leaking of the black tank into the belly of the RV, battling the smell through the summer months became a weekly event. They also had to work on the black and gray tank valves, again and the jacks were still popping and we were still losing power in the kitchen island and storage area and of course the front cap LED's were falling off.
Nothing to make owning an RV fun right? I received a call finally from the dealer two weeks ago (after the entire winter went by) that the repairs have all been completed! My cost, a tad over $500.00, so we scheduled the delivery date for Friday April 8th, all was good to go.
Saturday March 19th I decided to go to the dealer for their annual RV show with my brother. While there I got the keys and went to check out the rig, LED's still not fixed, check, RV sitting low in the front probably due to jacks popping through the winter, check, so that wasn't fixed, natch, check the black and gray valves, neither of them work, AT ALL, locked in place, check, the living room AC has never worked, as in NEVER... something new, the chain for the huge bedroom slide, the slide I mentioned when new I would need to make sure lasted, was sitting on the top of the slide, obviously a lot of slack since we dropped it off last year.
I talked to the dealer, they will of course check it out...... wait almost 2 weeks, take Monday the 28th off to go back to the dealer to see when things would be scheduled only to find out nothing has been scheduled, nothing has been fixed. I let a few people there know I'm getting beyond angry and would like to see something happen, ASAP. The service tech says they will get right on it.
Fast forward to this morning I get a call, the landing jacks pump is bad, again, the black and gray tank valves are bad again, the chain took over an hour to adjust because.... well apparently adjusting a chain.... is hard.... on and on we go.
I stopped him and ask, how is it, that it got a clean bill of health two weeks ago, you took my money and now suddenly all of this shit has gone wrong? You're telling me that since it got that clean bill of health, the pump went bad, the valves went bad.... seriously. After we went back and forth, the total is over $3,500.00..... on top of the $500.00 we have paid.
I called Keystone and had a very extensive conversation with them, tomorrow I'm having a conversation with a lemon law attorney and Saturday I'm having a conversation with the dealership owners, this incompetence has to be addressed, the list of their incompetence is insane....
The wife and I have had it with this RV, it's nice to look at, but we're done, no matter the outcome we will be looking for something different, we know when we're licked, this is bullshit RV # 2, apparently we just aren't meant to have something nice. Depending on Saturdays outcome, we will never give Collier RV our business again and may get out of RV'ing completely, I don't know of another couple with this many problems with either a used or new rig, or the ability to have two dealers with tech's that NEVER DO A DAMN THING RIGHT.
I give up, seriously, tents are looking so good right now.
We dropped off the RV last October 15th for the following repairs, continued leaking of the black tank into the belly of the RV, battling the smell through the summer months became a weekly event. They also had to work on the black and gray tank valves, again and the jacks were still popping and we were still losing power in the kitchen island and storage area and of course the front cap LED's were falling off.
Nothing to make owning an RV fun right? I received a call finally from the dealer two weeks ago (after the entire winter went by) that the repairs have all been completed! My cost, a tad over $500.00, so we scheduled the delivery date for Friday April 8th, all was good to go.
Saturday March 19th I decided to go to the dealer for their annual RV show with my brother. While there I got the keys and went to check out the rig, LED's still not fixed, check, RV sitting low in the front probably due to jacks popping through the winter, check, so that wasn't fixed, natch, check the black and gray valves, neither of them work, AT ALL, locked in place, check, the living room AC has never worked, as in NEVER... something new, the chain for the huge bedroom slide, the slide I mentioned when new I would need to make sure lasted, was sitting on the top of the slide, obviously a lot of slack since we dropped it off last year.
I talked to the dealer, they will of course check it out...... wait almost 2 weeks, take Monday the 28th off to go back to the dealer to see when things would be scheduled only to find out nothing has been scheduled, nothing has been fixed. I let a few people there know I'm getting beyond angry and would like to see something happen, ASAP. The service tech says they will get right on it.
Fast forward to this morning I get a call, the landing jacks pump is bad, again, the black and gray tank valves are bad again, the chain took over an hour to adjust because.... well apparently adjusting a chain.... is hard.... on and on we go.
I stopped him and ask, how is it, that it got a clean bill of health two weeks ago, you took my money and now suddenly all of this shit has gone wrong? You're telling me that since it got that clean bill of health, the pump went bad, the valves went bad.... seriously. After we went back and forth, the total is over $3,500.00..... on top of the $500.00 we have paid.
I called Keystone and had a very extensive conversation with them, tomorrow I'm having a conversation with a lemon law attorney and Saturday I'm having a conversation with the dealership owners, this incompetence has to be addressed, the list of their incompetence is insane....
The wife and I have had it with this RV, it's nice to look at, but we're done, no matter the outcome we will be looking for something different, we know when we're licked, this is bullshit RV # 2, apparently we just aren't meant to have something nice. Depending on Saturdays outcome, we will never give Collier RV our business again and may get out of RV'ing completely, I don't know of another couple with this many problems with either a used or new rig, or the ability to have two dealers with tech's that NEVER DO A DAMN THING RIGHT.
I give up, seriously, tents are looking so good right now.
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