Tuesday, May 24, 2016

Lemon Law Finding's

In Illinois the consumer is told they have rights, but the truth is, in fact they do not. RV lemon law means you have a very short time to vet the RV. If in that time you do not have 3 attempts performed and logged you're SOL.

Since the dealer had the rig for 6 months during each off-season we passed the "statute of limitations" for filing a lemon law suit. So, they treat the RV like a car, you have to use it everyday and have a loss of that usage and time in the repair center to get results. Since the RV is a seasonal vehicle ours sat at the dealer for each off-season so repairs could be made but that time counted against us.

I am filing a complaint against Keystone and Lippert with the BBB and you know what, THEY DON'T CARE, Keystone has 480 and counting, Lippert has zero.

EDIT: just received a call from the dealer, they were told by Keystone and Lippert the issues are almost three years old so they can't do anything, even thought the answer is in the statement itself "the issues are three years old!!!!" This is like dealing with car manufacturers in the 1970's!! Lousy 1 year warranties for product built like crap and they know if they hold things off for long enough you have no leg to stand on.

The dealer states they can install a completely different leveling system based on the "Equalizer" system for $5,000 and instead of mid level jacks which are considered grade c (wouldn't that have been nice to know before the purchase?!?!??) the Equalizer jacks are grade A and will never have this problem.

My wife and I are going to compile a timeline and go over all receipts and dealer tickets since we bought the RV. We are then going to file complaints against all and let the chips fall where they may, we are also going to contact a lawyer to see if we can file a breach of contract against Keystone.

I'll post again when I know more.

Monday, May 23, 2016

RV Repairs Update

This is an update about rig after the repairs were completed prior to this season and using it for over a month.

1. Landing Jacks popping, pure silence for the first month, then yesterday we heard popping from 4 out of the 6 jacks so instead of just the front, now the front and the middle jacks pop.

2. Tank valves continue to work fine, I'll be dumping tanks this Thursday so we'll see how it goes then.

3. Tanks leaking, so far so good on this.

4. Losing power in the kitchen island, so far so good

5. Front LED's, this repair was never done right, I verified they are connected properly but some of the new LED's are already failing, again. Made in China, say no more.

6. Main AC unit, I have found a guy who can make a self contained $1,500.00 disposable AC unit repairable. We may have him come out next week, depends on leveling system.

7. Bulging storage door, the new door looks fine but no longer locks on the left side, looks like an alignment problem. I'm going to try and repair this Friday.

8. Returning issue, the new kitchen counter looks like it may have been repaired instead of replaced, the repair looks to have changed color and looks like goop now. I'll take a picture and post the before and after, sending this info to the dealer later today.

The main system that levels the rig cannot be allowed to fail, if it does it can cause damage to the chassis and everything above it, which is everything.

I just called the dealer to report the return of the popping, the service writer that handled this is no longer there so I explained the issues to the new writer, he is going to look into it. I called Lippert and they claim NOBODY has opened a ticket with them regarding our VIN number so we have to start fresh. I got a ticket number started and I'm calling a lemon law attorney to see if we have a case.

I've been nice thus far, now I'm going to see if the law can help me force Keystone to make it right or be forced to take it back.

Monday, May 16, 2016

Rebuilding A Prevost

I've been watching for months as this guy decides to rip his expensive Prevost apart to rebuild it to suit his family and then does it.

This man is incredible, I wish I had his genius. Check out all of his videos, there are a lot of them!

Here is a link to his channel.  RV Chief Prevost

Thursday, May 12, 2016

A Trip Back To October 16th 2015

Last year my Doctor diagnosed me with Basal Carcinoma on my nose and Melanoma in 2 places on my back. I had surgery to remove them so during this time the RV sat with the slides open for most of the season.

On Friday October 16th last year I was well enough to clean up the mess. This is what it looked like... walnut trees are a real pain in the rear.

Here are the pictures of the 8 hour cleaning process.

I power washed it and then scrubbed it.... this season, we put the slides in and I'll be cleaning the roof once a month so I don't have to repeat this nasty mess again! 

Wednesday, May 11, 2016

We Miss Traveling

We suspected we would, being at the same campground has it's advantages such as saving gas and it's a very nice campground where we always have a great spot.

However, we miss being able to head out to Geneseo at the beginning of each season, we miss that place a lot. Here we are April 1st 2011. Going there was something we looked forward to more than we thought. We also miss going to other States and seeing the sights.

Some day we will figure out what we want to do..... :)

Keystone RV Review

I posted my review at the Pissed Consumer Website, supposedly Keystone will be notified and will be able to answer. I doubt they'll respond any different than they have before, which was all hot air.

I missed a few things... drat.

Tuesday, May 10, 2016

I Leased A New Car - 2016 Ford Edge

I decided to trade in my 2013 Ford Taurus Limited which has been the best car I have ever owned. I traded it because of the great deal I was able to get and to get more room and also because I can step down from the new car and I had to step up from the Taurus. Something that bothered my knees pretty often.

The new car is a 2016 Ford Edge SEL AWD. The color is "Too Good To Be Blue!" it changes colors depending on the sun or darkness. It doesn't have all of the fancy toys that the Taurus had, so I don't get adaptive cruise control or air conditioned seats, both of which I'll miss but weren't needed. I also don't get the 20" spoke wheels that I loved on the Taurus, the Edge has 18" wheels which offer a better ride. It also has all wheel drive, which I will never do without again.

Also, my payment went down which was important and I now have Sync 3! This is a major upgrade from My Ford Touch which was ok to at times horrible. Especially the Navigation, if it lost the route it would drive you insane. Sync 3 adjusts on the fly and is instant, no waiting for anything, press to do something and it instantly happens.

I got the Edge on April 14th, and on April 14th of 2019 I will be trading it in and either walking away with no car payments, buying a cheap used car or leasing a 2019 Ford that I'll figure out prior to that date, until then I'm going to enjoy this fantastic new SUV!

Saturday, May 7, 2016

Best Experience Dumping The Tanks Since We Bought The Rig!

We got here Friday afternoon, 3 weeks of making sure the tanks were full, no leaks that we can see and when I pulled the lever for the black tank, it was like butter, so was the gray tanks....

Utterly amazing...... tomorrow I'm picking up a twin battery powered lawnmower. No more gas, no more oil, it can hang on the wall in the shed... looking forward to cutting the grass when we get back from the in-laws tomorrow. It has enough power to do the entire camp site with just one, we'll see how it does. I can get it cheaper at Menards than Amazon which is nice, if it has issues it's easy to return. We're crossing our fingers!

GreenWorks 25302 Twin Force G-MAX 


Friday, May 6, 2016


UPDATE on repairs since the last post on April 17th:

I have purposely not dumped the tanks yet, so far the external valve shows nothing has leaked through which is a good sign, but then I have not used the valves yet. Regarding the front LED's, a few of them have already started failing, great quality.... said nobody. When we get to the rig tonight I will be checking for valve leakage, water on the belly and to see if our newest issue is still there. I'm also going to do a full dumping of the tanks, we'll see how well the new valves work, considering their cost they better be like butter. I want to have a positive attitude, but.... well....shit...

New issue... 

The dining room slide went out normally last weekend however, when I went outside to see if all of the seals were even I saw this gap. I took a deep breath and thought, well, shit.... by Sunday it had mostly returned to normal hugging the side of the slide but of course it rained all weekend so I had to pray the seal behind this seal was doing its job, we'll see. I may look up how much the new seal costs and attempt to replace it myself. 3 seasons and possible seal replacement would have shocked me but hey, this is a Keystone product, anything is possible.

One of the repairs included adding a special additive to the hydraulic fluid to help prevent the popping issues. Keystone and Collier blame the slight slope of our site for the issues. I walked around the campground, most have a similar angle none report issues with hydraulic's, one of them is a Rosewood, no issues, of course.

Keystone called me on Wednesday 05/04/16. I thought wow maybe they do care, until he started talking, this isn't word for word but close enough since I didn't record the conversation.

Rep - "I was calling to find out if the repairs had been completed"
Me - "Yes they have minus the main AC"
Rep - "Ok, thank you"
Me - "Is that it? Do you want to know if the repairs were done properly?"
Rep - "Sure"
Me - "I'm not sure yet, we haven't used it enough, we just got it back"
Rep - "Ok, well that's all I needed, we wanted to make sure we did our part"
Me - "You're part? You literally did nothing, we have had these problems since new, this cost me a boatload and Keystone didn't do anything"
Rep - "Well the purpose of this call was to make sure we followed up"
Me - "CLICK"

I hung up on him, I rarely hang up on people as I find it rude but in this case, it was either that or start screaming into the phone that Keystone RV sucks nuts, build's RV's like crap and I will NEVER, EVER buy another product made by any of the many companies they build products for.

Check out this link, incredible how bad this company is, if I can prevent a person from wasting their money on a Keystone I'll be happy.

Click this link to read more. http://keystone-rv.pissedconsumer.com/