Tuesday, May 24, 2016

Lemon Law Finding's

In Illinois the consumer is told they have rights, but the truth is, in fact they do not. RV lemon law means you have a very short time to vet the RV. If in that time you do not have 3 attempts performed and logged you're SOL.

Since the dealer had the rig for 6 months during each off-season we passed the "statute of limitations" for filing a lemon law suit. So, they treat the RV like a car, you have to use it everyday and have a loss of that usage and time in the repair center to get results. Since the RV is a seasonal vehicle ours sat at the dealer for each off-season so repairs could be made but that time counted against us.

I am filing a complaint against Keystone and Lippert with the BBB and you know what, THEY DON'T CARE, Keystone has 480 and counting, Lippert has zero.

EDIT: just received a call from the dealer, they were told by Keystone and Lippert the issues are almost three years old so they can't do anything, even thought the answer is in the statement itself "the issues are three years old!!!!" This is like dealing with car manufacturers in the 1970's!! Lousy 1 year warranties for product built like crap and they know if they hold things off for long enough you have no leg to stand on.

The dealer states they can install a completely different leveling system based on the "Equalizer" system for $5,000 and instead of mid level jacks which are considered grade c (wouldn't that have been nice to know before the purchase?!?!??) the Equalizer jacks are grade A and will never have this problem.

My wife and I are going to compile a timeline and go over all receipts and dealer tickets since we bought the RV. We are then going to file complaints against all and let the chips fall where they may, we are also going to contact a lawyer to see if we can file a breach of contract against Keystone.

I'll post again when I know more.

No comments: