The wife and I got up early this morning to go pick up the RV. I have to admit I was pretty excited about getting it back into storage knowing it’s ready for us to take on our first trip of the season!
When we got there I got the keys and started the genny to charge up the batteries a bit and and then I went to look the rig over. I put the slide out and saw they cleaned the carpet with the slide out, this was good news and it looks good in that area.
They did not however clean the carpet around the driver and passenger seats and they didn’t clean the dog house. At this point I’m just glad they cleaned something so I don’t say anything, really, what could I say at this point?? I figure I’ll just do it over again anyway so they got it started and from what I see in the receipt they didn’t charge me for the cleaning,
To look at this in a more positive light I’m happy that the rig doesn’t show any white chalk stains from the rain, in fact I’m ecstatic about that!! Here is a video of the carpet and also a short tour of the inside of the rig.
I follow the wife to the storage place, park the rig and remove the privacy curtains and comforter so we can wash them and I let the genny run for a while while I take video of the carpet and rig. After I complete the video I shut everything down, do my usual systems check and walk around the rig before I shut off the batteries and leave.
When I get to the drivers side I check out the slide and slide topper and I notice something strange. The slide topper has come off of its mount, at least I think it did?!? Here is what it looked like when we got it back last year with the new topper. Take a close look at how the cover is the same over each mount.
Take a look at these pictures, you’ll notice the last one shows it’s the only one holding the mechanism in place. Here you can see the topper is sitting on top of the mount instead of in it like above.
This one is also sitting on top.
Here you can see the topper is sitting inside of the mount, as it should.
We decide to drive back to the dealer and show this to them hoping it’s still under warranty because it looks like somebody forgot to screw the topper into the mounts.
I get back to the dealer and explain to the service manager what I found and he asks me to bring the rig up to the first service bay. I head back to the RV and open the door, as I get to the top step a gust of wind pulls the door open with me still holding onto the door. I fly off the top inside step backwards and touch none of the 5 steps going down.
I land on my back and shoulder and my head hits the ground. I lay there for a few seconds taking a mental check to see if everything is still functioning and go to get up. I stand up and everything still seems to work but as you can imagine this didn’t exactly help my mood any. I go back into the RV and drive it up to the service bay.
They bring out an RV mechanic who takes a look at it and says somebody forgot to mount the topper to the mounts. The topper was just sitting inside the slots with no set screws holding it in place. This is what I suspected so I take the service guy aside and explain to him my utter frustration with everything. I also took this moment to explain what was still missed by the carpet cleaner, I explained it took two times to install the black and gray tank vents and I have reached my limit.
I wasn’t angry with him, I just explained to him as calmly as I could that this is the third week I have driven an hour to pick the RV up only to have to leave it, again. This time however it’s because of an item that took them a few months to install last year and that wasn’t done properly either.
He said what you would expect him to say and was nice about it, he apologized and said they would take care of it. Which is all well and good but this time I’m going to write the dealership owner and let them know my dissatisfaction level. I talked with Ronda on the way home and asked if maybe we aren’t supposed to have an RV, maybe this one is haunted or possessed or something. I honestly don’t know what to think or even say anymore.
I didn’t even know if I should blog about it, I am sick to death of posting about a negative experience. I am depressed and angry, every time we go to pick up the RV and this is now 2 years running it either isn’t ready or the work is done wrong.
I’ll end this post with this, the emergency flashers work, the dealer removed the stickers and our third brake light works and they used the correct sealer instead of cheap clear silicone like the last time so this is good news. The service manager will keep me up to date and they’re going to repaint anything that got scratched and they will properly mount the slide topper. Hopefully it will be ready by next weekend.
Have a good night everybody…